Aerorock Support App

by | Jun 13, 2017 | Microsoft Windows, Tips & Techniques

We’re pleased to announce the release of our new Aerorock Support App, which has been automatically installed on all the Windows PCs that we manage. This app makes it easy to submit a service request to our help desk system. The app is located in the System Tray located in the lower right-hand corner of your Windows desktop. It’s to the far right on the Windows task bar. Just click on the icon that looks like an up arrow. When the pop up menu appears, click on the Aerorock icon. Another pop up menu appears with the following options: Help Request Form: brings up a blank form that you can fill out and submit Support #: quick and easy access to our support phone number Email Support: creates a draft email message in Outlook that you can then complete and send About: some basic information about Aerorock support options Here’s the Help Request Form. Hopefully your issue is somewhat less dire. If you choose the Email Support option you get a draft email message with some of the details completed. Simply enter your request and send. I find this the most convenient way to submit a support request. Also, a copy of your request is automatically saved to your Sent folder in Outlook. Please give the app a try next time you need something from us. We hope you find it useful! Note: unfortunately this app doesn’t work on the Apple Mac. If you have a Mac please send an email to Aerorock Support or give us a call on our support line.  ...

Should you upgrade to Windows 10?

by | Oct 6, 2015 | Microsoft Windows, Recommendations

Microsoft Windows 10 was released on 29 July 2015. Since then it’s been installed on over 100 million computers worldwide. In general, those who’ve successfully installed Windows 10 like it – or at least don’t hate the way they did when Windows 8 first came out. Although Windows 10 offers many improvements, for the vast majority of business users its improvements aren’t compelling enough to go through the pain of upgrading. Nonetheless, Microsoft has put a lot of effort into encouraging all Windows 7 and Windows 8 users to upgrade to Windows 10. For instance, Microsoft quietly installed the Windows 10 downloader on all Windows 7 and Windows 8.1 computers, using the Windows Update process. This downloader regularly nags, er encourages, you to begin the upgrade process. We felt that these messages were intrusive and misleading, in that they don’t warn users of the potential problems that upgrading might cause. So we disabled it on all the computers under our support. Although many have been able to upgrade without major problems, a significant number of users have experienced major issues and frustrations. Here are a few: https://twitter.com/hashtag/windows10fail As a result, many have had to “uninstall” Windows 10 and revert back to their original operating system. This recovery process can cause additional problems. The chance of running into problems increases significantly on older computers, computers with insufficient memory or disk space, and computers running older software applications. Our recommendation If you’re using a computer that’s running Windows 7 or Windows 8.1, and it’s working reasonably well, there is no compelling reason to upgrade to Windows 10. Microsoft will continue support Windows 7 until 2020...