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Our Aerorock Support App makes it easy to submit a service request to our help desk system. This app is automatically installed on all the Windows PCs that we manage.

The app is located in the System Tray located in the lower right-hand corner of your Windows desktop. It’s to the far right on the Windows task bar. Just click on the icon that looks like an up arrow. When the pop up menu appears, click on the Aerorock icon.

Another pop up menu appears with the following options:

  • Help Request Form: brings up a blank form that you can fill out and submit
  • Support #: quick and easy access to our support phone number
  • Email Support: creates a draft email message in Outlook that you can then complete and send
  • About: some basic information about Aerorock support options

Here’s the Help Request Form. Just fill in the fields and hit the Send button. We will be instantly alerted with a new service request ticket in our help desk system.

If you choose the Email Support option you get a draft email message with some of the details completed. Simply enter your request and send. I find this the most convenient way to submit a support request. Also, a copy of your request is automatically saved to your Sent folder in Outlook.

Please give the app a try next time you need something from us. We hope you find it useful!